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    IMPORTANT

    1)ALPHA-ONE is unlocked cellphone.
    2)ALPHA-ONE products only include charge cable.Please use the appropriate adapter for your country.


    CUSTOMER SERVICE VIA

    cs@incumate.co.kr

    We accept the following forms of payment : Paypal only

    ALL OUR PRODUCTS ARE FREE SHIPPING.

    Shipping

    • Item location: South Korea
    • Shipping Method : Parcel Service (EMS/FEDEX/UPS/DHL)
    • Shipping Area : Ship to worldwide ( excludeds Russia,Brazil,North Korea,Iran)
    • Shipping Rate : Shipping fee is free regardless of the price.
    • Delivery Time : 10-14 days

    -Tracking Number
    The Item will be shipped out at the next day or 48 hours after received your payment.
    We will inform you Tracking Number by email or
    You can automatically track through [delivery] menu on our website.

    - CE certification only
    ALPHA-ONE have certificated CE (Conformite European) only.
    It's may cause the problem in the customs clearance in countries where CE certification is not accepted.

    - Customs and Duties
    The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
    Please be advised that these charges are levied by the destination country and we do not have control over them. 
    In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. 
    Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

    *Important: Your order is shipped once your payment has been cleared. 
    Please contact our customer service center (cs@incumate.co.kr) if you would like to request an exchange or return on your order.

    Returns & Exchange

    • 1. Requirements:


      Please take into consideration that we only accept qualifying returns but not exchanges.
      Refunds are issued once the returned products clear our inspection.

      1) An item is eligible for cancellation if:
      -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
      -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
      -the ordered item is out of stock.

      2) We accept return(s) if:

      -you receive a product different from your order; or

      -you receive a defective product.

      *Return Instructions

      (1) Post a return request on our Return forum within three days of receipt. 
      You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

      (2) A customer service representative will be in contact to assist you by email or phone.

      (3) Items returned must be in their original condition, which includes tags and any packaging. 
      Also, you need to include a note of your order number, name, and user ID.


      *Customer is responsible for shipping, shipping cost and proof of delivery on all returns. 

      Please be sure that you return shipments are properly packed and fully insured. 

      We are not responsible for returned packages if lost by shipper/carrier or got damaged buy carrier.

      All defective merchandise may be returned back to us only within the 14 days of receipt.

      Shipping cost (to and from buyer) will be charged for any refused shipping delivery (include duties, taxes and customs fee if any).


      *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff
      Returns that are shipped to us without any prior consent are not accepted.

      *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. 
      The item(s) must be sent in their original packaging and unworn.

      *Please include all contents of the original package and free gifts (if applicable) in your return packaging.

      * Shipping fee for any return caused by our fault will be paid by the company. 


      3) We do not accept return(s) if:

      -you are returning the items just because you changed your mind (on size, color, etc.)
      -you are returning shoes, bags, or any other accessories
      -the products are damaged due to your mishandling
      -your return request is not approved by our staff

      The following items are not considered defective:

      * Items that are originally manufactured without tags or labels
      * Items with creases that may have been made while shipping
      * Items with unsatisfactory/incomplete finish due to mass production

      4) If there is a missing item from your order:

      *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
      *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. 

      Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

    Refund

    It takes 7-10 business days to issue a refund for a returned or cancelled order.
    Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

    A/S

    ALPHA-ONE products offer free repair service during warranty period. (1years from receiving product.)
    Free repair service is not support for damaged product by customers fault. 

    If you have problem with product, 
    Please directly contact to cs@incumate.co.kr .

      COMPANY INFO

    • COMPANY INCUMATE, Inc.| OWNER Lee Kun-hee | C.P.O Lee Kun-hee | E-mail incumate@incumate.co.kr | CALL CENTER ++82 70 4406 0112 | MALL ORDER LICENSE 2017-Seongnam Bundang-0610 | BUSINESS LICENSE 138-88-00448 | ADDRESS 3 floor, Dasan Tower, 49, Daewangpangyo-ro 644beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea